Privacy Policy

1. Introduction

Welcome to Imos Pizza ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzasimos.click, use our services, or interact with us in any way.

This policy applies to all information collected through our website, mobile applications, phone orders, in-store visits, and any related services, sales, marketing, or events (collectively, our "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Important Note: We never sell your personal data to third parties. Your trust is paramount to our business, and we are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, password, and delivery addresses
• Place orders: Order history, food preferences, dietary requirements, and special instructions
• Allergen information: Details about food allergies and dietary restrictions you provide for safety
• Dietary preferences: Vegan, vegetarian, halal, kosher, gluten-free, and other dietary needs
• Payment information: Credit card details (securely encrypted), billing addresses, and payment preferences
• Delivery details: Home, work, and other delivery addresses with specific delivery instructions
• Loyalty program: Rewards account information, points balance, and redemption history
• Table reservations: Party size, preferred seating, special occasions, and timing preferences
• Catering services: Event details, guest count, menu selections, and special requirements
• Customer support: Communications, feedback, reviews, and complaint details
• Marketing preferences: Email, SMS, and postal mail communication preferences
• Survey responses: Feedback on food quality, service experience, and suggestions

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Device information: IP address, browser type, operating system, device identifiers, and mobile carrier
• Usage data: Pages visited, time spent on pages, clicks, scrolling behavior, and navigation patterns
• Location data: Approximate location from IP address and precise location (with permission) for delivery services
• Order patterns: Frequency of orders, favorite items, typical order times, and seasonal preferences
• Website analytics: Traffic sources, search terms used to find us, and conversion paths
• Cookie data: Session IDs, preferences, shopping cart contents, and authentication tokens
• Performance data: Page load times, error reports, and system performance metrics

2.3 Information from Third Parties

We may receive information about you from various third-party sources:

• Social media platforms: When you connect your social media accounts or interact with our social content
• Payment processors: Transaction verification, fraud prevention data, and payment method validation
• Delivery partners: Delivery status updates, driver location, and delivery completion confirmations
• Marketing partners: Advertising effectiveness data and customer acquisition sources
• Data analytics providers: Market research, demographic data, and behavior insights
• Review platforms: Customer reviews and ratings from third-party sites

3. How We Use Your Information

3.1 Service Provision

• Order processing: Preparing, cooking, and delivering your food orders accurately and timely
• Account management: Creating and maintaining your user account, password resets, and profile updates
• Payment processing: Secure transaction processing and billing for orders and services
• Delivery coordination: Routing deliveries, tracking orders, and providing real-time updates
• Reservation management: Booking and managing table reservations and special events
• Loyalty program: Tracking points, processing rewards, and providing member benefits
• Customer support: Addressing inquiries, resolving issues, and providing assistance
• Quality improvement: Enhancing our food quality, service delivery, and overall customer experience

3.2 Communication

• Order confirmations: Email and SMS notifications about order status, preparation, and delivery
• Account notifications: Important updates about your account, password changes, and security alerts
• Customer service: Responding to your questions, feedback, and support requests
• Promotional communications: Special offers, new menu items, and exclusive deals (with your consent)
• Safety communications: Food recalls, allergy alerts, and important safety information
• Policy updates: Changes to our terms, policies, and service offerings

3.3 Marketing and Analytics

• Personalized recommendations: Suggesting menu items based on your order history and preferences
• Targeted advertising: Showing relevant ads on social media and partner websites
• Campaign effectiveness: Measuring the success of marketing campaigns and promotions
• Market research: Understanding customer preferences to develop new products and services
• Website optimization: Improving site performance, user experience, and conversion rates
• Competitive analysis: Benchmarking our services against industry standards

3.4 Legal Compliance and Safety

• Legal obligations: Complying with applicable laws, regulations, and government requests
• Fraud prevention: Detecting and preventing fraudulent transactions and activities
• Safety protection: Ensuring the safety of our customers, employees, and property
• Dispute resolution: Resolving conflicts, claims, and legal proceedings
• Food safety: Maintaining food safety standards and responding to health emergencies

4. Information Sharing and Disclosure

4.1 Service Providers and Business Partners

We share your information with trusted third parties who help us operate our business:

• Payment processors: Secure handling of credit card transactions and payment verification
• Delivery services: Third-party delivery companies for order fulfillment and tracking
• Cloud storage providers: Secure data storage and backup services
• Email service providers: Sending order confirmations, newsletters, and promotional emails
• SMS providers: Delivery notifications and order status updates
• Analytics platforms: Website traffic analysis and performance monitoring
• Customer support tools: Managing customer inquiries and support tickets
• Marketing platforms: Advertising campaign management and customer segmentation

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Government requests: Court orders, subpoenas, and lawful government investigations
• Legal compliance: Meeting regulatory requirements and industry standards
• Rights protection: Defending our legal rights, property, and business interests
• Safety emergencies: Protecting public safety and preventing harm
• Fraud investigation: Cooperating with law enforcement in fraud cases

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer information may be transferred to the new entity
• We will provide advance notice of any such transfer
• The new entity must honor this Privacy Policy
• You will have the right to opt-out of the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Partnerships with local businesses for special offers
• Customer testimonials and case studies
• Market research conducted by third parties
• Social media integration and sharing features

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption with 256-bit security
• Secure servers: Data stored on secure servers with restricted access and monitoring
• Firewall protection: Advanced firewall systems to prevent unauthorized access
• Access controls: Multi-factor authentication and role-based access permissions
• Regular backups: Encrypted data backups stored in secure, geographically distributed locations
• Security monitoring: 24/7 monitoring for suspicious activities and potential breaches
• Vulnerability testing: Regular security audits and penetration testing
• Software updates: Prompt installation of security patches and system updates

5.2 Organizational Security Measures

Our organizational practices ensure data protection:

• Employee training: Regular security awareness training for all staff members
• Access limitation: Data access limited to employees who need it for their job functions
• Confidentiality agreements: All employees and contractors sign strict confidentiality agreements
• Background checks: Thorough background screening for employees with data access
• Incident response plan: Detailed procedures for responding to security incidents
• Regular audits: Internal and external security audits to identify and address vulnerabilities
• Data minimization: Collecting and retaining only necessary information

5.3 Your Security Responsibilities

You can help protect your account by:

• Strong passwords: Use unique, complex passwords with letters, numbers, and symbols
• Account security: Never share your login credentials with others
• Public computers: Always log out when using shared or public computers
• Suspicious activity: Report any unauthorized account access immediately
• Email vigilance: Be cautious of phishing emails claiming to be from us
• Software updates: Keep your devices and browsers updated with latest security patches

5.4 Security Breach Notification

In the unlikely event of a security breach that affects your personal information:

• We will notify you within 72 hours of discovering the breach
• Notification will include details about the type of information involved
• We will provide clear steps you can take to protect yourself
• Appropriate authorities will be notified as required by law
• We will take immediate action to secure the breach and prevent further incidents

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies We Use

• Google Analytics: Traffic analysis, user behavior tracking, and conversion measurement
• Facebook Pixel: Social media advertising effectiveness and audience building
• Web beacons: Email open rates and engagement tracking
• Local storage: Storing user preferences and shopping cart data in your browser
• Session storage: Temporary data storage for improved website performance

Managing Your Cookie Preferences

You have several options for managing cookies:

• Browser settings: Configure your browser to accept, reject, or delete cookies
• Cookie consent banner: Use our cookie preference center to customize your settings
• Opt-out tools: Use industry opt-out tools for behavioral advertising
• Mobile settings: Adjust advertising ID settings on your mobile device

Note: Disabling certain cookies may affect website functionality, including the ability to place orders and access your account.

7. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information under laws such as GDPR, CCPA, and other privacy regulations:

How to Exercise Your Rights

To exercise any of these rights, you can:

• Contact us using the information provided in Section 13
• Use the privacy controls in your account settings
• Call our customer service line at +1 202-915-9004
• Send a written request to our physical address

Response Time: We will respond to your request within 30 days and provide updates if additional time is needed.

Verification: We may need to verify your identity before fulfilling your request to ensure data security.

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16.

Our Commitment

• We do not intentionally solicit or collect information from children under 16
• Our website and services are designed for adult use
• We do not target advertising to children
• Age verification is required for account creation

If We Discover Children's Information

If we become aware that we have collected personal information from a child under 16 without parental consent:

• We will promptly delete such information from our records
• We will terminate any associated accounts
• We will take steps to prevent future collection
• We will notify parents or guardians if possible

Parent/Guardian Notice

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] or +1 202-915-9004. We will work with you to address the situation promptly.

9. International Data Transfers

As a business operating in multiple jurisdictions, we may transfer your personal data across borders to provide our services effectively.

9.1 Protection Measures

When transferring data internationally, we implement appropriate safeguards:

• Adequacy decisions: Transfers to countries with adequate data protection as determined by relevant authorities
• Standard Contractual Clauses (SCCs): Using approved contractual terms for data transfers
• Binding Corporate Rules: Internal policies ensuring consistent data protection standards
• Certification schemes: Participating in recognized privacy certification programs
• Data Processing Agreements: Contractual obligations with all international partners
• Regular compliance audits: Monitoring adherence to international data protection standards

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Our primary servers and cloud storage infrastructure
• European Union: Analytics and customer support services
• Other countries: As necessary for service delivery, with appropriate protections in place

All international transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards to protect your privacy rights.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.

Secure Data Disposal

When retention periods expire, we ensure secure data disposal:

• Electronic data: Complete deletion using industry-standard methods that make recovery impossible
• Physical documents: Secure shredding and destruction of paper records
• Backup systems: Removal from all backup and archive systems
• Third-party data: Ensuring partners also delete data according to our agreements
• Disposal records: Maintaining records of data disposal for compliance purposes

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza.

Our Responsibilities

• We are not responsible for the privacy practices of third-party sites
• We do not control the content or policies of external websites
• Links to third-party sites do not constitute an endorsement
• We make reasonable efforts to link only to reputable sites

Your Responsibilities

• Review privacy policies: Always read the privacy policy of any third-party site you visit
• Understand data sharing: Be aware of what information you're sharing with external sites
• Check security: Ensure third-party sites use secure connections (https://)
• Exercise caution: Be careful when providing personal information to unfamiliar sites

Common Third-Party Services

We may link to or integrate with:

• Social media platforms (Facebook, Instagram, Twitter)
• Review sites (Google Reviews, Yelp)
• Food delivery platforms
• Payment processing services
• Mapping and location services
• Survey and feedback platforms

Recommendation: We strongly advise you to review the privacy policy of every website you visit to understand their data collection and use practices.

12. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

12.1 How We Notify You of Changes

• Website notice: Prominent banner on our homepage announcing policy updates
• Email notification: Direct email to all registered users about significant changes
• Account dashboard: Notification in your account dashboard when you next log in
• Pop-up notification: Alert when you visit our website after changes are made
• Social media: Announcements on our official social media channels

12.2 Types of Changes

• Minor changes: Clarifications, contact information updates, or formatting improvements
• Material changes: Significant alterations to data collection, use, or sharing practices
• Legal updates: Changes required by new laws or regulations
• Service additions: New features or services that affect data processing

12.3 Your Options

When we make material changes:

• We will provide at least 30 days' notice before the changes take effect
• You will have the opportunity to review the updated policy
• For significant changes, we may require your explicit consent
• You can choose to stop using our services if you disagree with the changes
• Continued use of our services constitutes acceptance of the updated policy

12.4 Staying Informed

To stay up-to-date with our privacy practices:

• Check the "Last Updated" date at the top of this policy
• Visit this page periodically to review any changes
• Ensure your contact information is current to receive notifications
• Follow our official social media accounts for updates

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw consent for marketing communications at any time:

• Email unsubscribe: Click the unsubscribe link in any marketing email
• Account settings: Update your communication preferences in your account dashboard
• SMS opt-out: Reply "STOP" to any text message from us
• Phone opt-out: Ask to be removed from calling lists during any phone interaction
• Customer service: Contact our support team to update your preferences

14.2 Cookie Consent

You can modify your cookie preferences:

• Use our cookie preference center on the website
• Adjust your browser settings to block or delete cookies
• Opt out of targeted advertising through industry tools
• Reset your advertising ID on mobile devices

14.3 Account Deletion

To permanently delete your account and data:

1. Log into your account and go to account settings
2. Select "Delete Account" and follow the prompts
3. Confirm your identity and deletion request
4. Allow up to 30 days for complete deletion
5. Note: Some information may be retained for legal compliance

14.4 Effect of Withdrawal

When you withdraw consent:

• We will stop processing your data for the specified purposes
• Previous processing remains lawful if it was based on valid consent
• Some services may become unavailable or limited
• Legal obligations may still require us to retain certain information

15. Conclusion

At Imos Pizza, we are committed to maintaining the highest standards of privacy protection and data security. Your trust is the foundation of our relationship, and we take our responsibility to protect your personal information very seriously.

Our Commitment to You

• Transparency: We will always be clear about how we collect and use your information
• Control: You have meaningful choices about how your data is processed
• Security: We implement robust measures to protect your information
• Respect: We honor your privacy rights and respond promptly to your requests
• Compliance: We adhere to all applicable privacy laws and regulations

Building Trust Together

Privacy is not just about compliance—it's about building trust and maintaining the strong relationship we have with our customers. We believe that by being transparent about our practices and giving you control over your information, we can continue to serve you better while respecting your privacy.

Questions or Concerns?

We encourage you to reach out to us with any questions or concerns about this Privacy Policy or our privacy practices. Your feedback helps us improve and ensures that we continue to meet your expectations for privacy protection.

Thank You

Thank you for taking the time to read our Privacy Policy and for trusting Imos Pizza with your personal information. We look forward to continuing to serve you with delicious food and excellent service while protecting your privacy every step of the way.

Remember: This Privacy Policy was last updated on December 15, 2024. Please check this page periodically for any updates or changes.