Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website, mobile applications, and all related services (collectively, the "Services") operated by Imos Pizza, located at 2436 14th St NW, Washington, DC 20009, USA.

By accessing or using our Services, placing an order, creating an account, or otherwise engaging with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Not be prohibited from using our Services under applicable law

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website or through other communication methods. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Imos Pizza and its affiliates, employees, agents, and representatives
• "You," "Your," or "User" refers to any individual or entity that accesses or uses our Services
• "Services" refers to our website, mobile applications, food ordering platform, delivery services, and all related features and functionality
• "Content" refers to all text, images, graphics, audio, video, software, data compilations, and other materials available through our Services
• "Website" refers to pizzasimos.click and all associated domains and subdomains
• "Order" refers to any request for food or beverage products placed through our Services
• "Products" refers to all food items, beverages, and related merchandise offered through our Services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing legitimate food orders
• Creating and maintaining a user account
• Accessing customer support and account information
• Participating in promotional activities and loyalty programs

3.2 Prohibited Use

You may not use our Services for any of the following prohibited activities:

• Any illegal activities or purposes that violate federal, state, or local laws
• Attempting to gain unauthorized access to our systems or other users' accounts
• Introducing viruses, malware, or other harmful code
• Interfering with or disrupting the operation of our Services
• Violating intellectual property rights of Imos Pizza or third parties
• Sending spam, unsolicited communications, or automated messages
• Providing false, misleading, or inaccurate information
• Using our Services for commercial purposes without authorization
• Attempting to reverse engineer or extract source code from our platform
• Creating multiple accounts to circumvent restrictions or abuse promotions

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing:

• A valid email address
• A secure password
• Accurate personal information including name and delivery address
• Valid payment method information for order processing
• Phone number for delivery coordination

4.2 Account Security

You are solely responsible for maintaining the security of your account by:

• Keeping your password confidential and secure
• Not sharing your account with others
• Logging out of your account when using public computers
• Immediately notifying us of any suspected unauthorized access

4.3 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Abuse of our Services or staff
• Failure to pay for orders
• Any other reason we deem necessary to protect our business or other users

5. Products and Services

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and preparation methods. However:

• Product availability may vary by location and time
• We reserve the right to modify menu items and prices without notice
• Seasonal items may be discontinued
• Special dietary modifications may not always be available

5.2 Pricing and Payment Terms

All prices are listed in USD and are subject to change without notice. Payment is required at the time of order placement. We accept:

• Credit and debit cards (Visa, MasterCard, American Express)
• Digital payment methods (Apple Pay, Google Pay)
• Cash for pickup orders (where applicable)

5.3 Order Processing and Cancellation

Order processing terms include:

• Orders are confirmed upon payment authorization
• Preparation begins immediately after confirmation
• Cancellations may be possible within 5 minutes of order placement
• Modifications to orders may not be possible once preparation begins
• We reserve the right to refuse or cancel orders for any reason

5.4 Delivery Terms and Conditions

Our delivery service operates under the following terms:

• Delivery is available within designated zones during operating hours
• Minimum order requirements may apply ($15-25 depending on location)
• Estimated delivery times are approximate and may vary
• Delivery fees and service charges are clearly displayed before payment
• You must be available to receive delivery at the specified address
• We are not responsible for orders delivered to incorrect addresses provided by customers

5.5 Food Quality Guarantee

We are committed to providing high-quality food products. If you are unsatisfied with your order:

• Contact us within 24 hours of delivery/pickup
• Provide specific details about the quality issue
• We may offer replacement, credit, or refund at our discretion
• Photo evidence may be requested for certain claims

5.6 Temperature-Sensitive Item Handling

For food safety, we follow strict protocols for temperature-sensitive items:

• Hot foods are kept at safe serving temperatures during transport
• Cold items are maintained at appropriate refrigeration temperatures
• Delivery personnel are trained in food safety procedures
• Items should be consumed promptly after delivery

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content and materials available through our Services, including but not limited to:

• Website design, layout, and graphics
• Imos Pizza trademarks, logos, and brand elements
• Recipe information and preparation methods
• Software code and technical architecture
• Marketing materials and promotional content
• Customer reviews and testimonials

Are owned by or licensed to Imos Pizza and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes, subject to these Terms.

6.3 User Content License

By submitting content to our Services (reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual license to use, modify, distribute, and display such content for business purposes.

7. User Content

You are solely responsible for any content you submit, post, or transmit through our Services. This includes:

• Reviews and ratings of our products
• Photos of food items
• Comments and feedback
• Profile information and preferences

7.1 Prohibited Content

You may not submit content that is:

• Defamatory, obscene, or offensive
• Infringing on intellectual property rights
• False, misleading, or fraudulent
• Promoting illegal activities
• Containing personal information of others
• Spam or promotional material

7.2 Content Moderation

We reserve the right to review, edit, or remove any user content without notice, but we are not obligated to monitor all submitted content.

8. Disclaimers

Our Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties of uninterrupted or error-free service
• Warranties regarding third-party content or services
• Warranties of complete accuracy of nutritional information

8.1 Third-Party Services

Our platform may integrate with third-party payment processors, delivery services, or other providers. We are not responsible for the performance or policies of these third parties.

9. Limitation of Liability

To the maximum extent permitted by law, Imos Pizza's liability to you is limited as follows:

• Our total liability for any claim shall not exceed the amount you paid for the specific order in question
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for damages resulting from service interruptions, data loss, or third-party actions
• We are not liable for health issues arising from food consumption, except where required by law

9.1 Jurisdictional Variations

Some jurisdictions do not allow limitations of liability for certain types of damages. In such cases, our liability is limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services in violation of these Terms
• Your violation of any applicable laws or regulations
• Content you submit to our Services
• Your infringement of intellectual property rights
• Any negligent or wrongful conduct on your part

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with external services. We are not responsible for:

• The content or privacy practices of third-party sites
• The availability or performance of external services
• Any transactions between you and third parties
• The terms and conditions of third-party providers

Your interactions with third parties are solely between you and such parties. We recommend reviewing the terms and privacy policies of any third-party services you use.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice, for:

• Breach of these Terms
• Suspected fraudulent activity
• Failure to pay outstanding balances
• Abusive behavior toward staff or other users
• Any conduct that harms or threatens our business or users

12.2 Termination by User

You may terminate your account at any time by contacting customer service or using account deletion features in your profile settings.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• Outstanding orders may still be fulfilled at our discretion
• Certain provisions of these Terms survive termination
• You remain liable for any unpaid amounts

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of the District of Columbia, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

For any disputes arising from these Terms or your use of our Services:

• We encourage informal resolution through customer service first
• If informal resolution fails, disputes may be resolved through binding arbitration
• Arbitration shall be conducted under the rules of the American Arbitration Association
• The arbitration venue shall be Washington, DC

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.4 Jurisdiction and Venue

For any matters not subject to arbitration, the exclusive jurisdiction and venue shall be the federal and state courts located in Washington, DC.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We may notify you via email or app notifications for significant changes
• The "Last Updated" date will be revised
• Your continued use constitutes acceptance of the new Terms

We recommend reviewing these Terms periodically to stay informed of any updates.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Imos Pizza.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

15.4 Assignment

We may assign these Terms and our rights hereunder without your consent. You may not assign your rights under these Terms without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, government actions, or other unforeseeable circumstances.

16. Contact Information

For questions about these Terms or our Services, please contact us: